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Privacy Policy | Payment Policy

Privacy Notice

A privacy policy matters immensely for a company for a multitude of reasons, spanning legal compliance, building trust, and protecting the company's reputation.

EdexCloud respects the privacy of its users and is committed to protecting their personal information. This Privacy Notice explains how we collect, use, and disclose information about our users.

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INFORMATION WE COLLECT

  • We collect information you provide to us when you register for a user account, use our Services, or communicate with us.
  • The information we collect may include your name, email address, phone number, billing address, and other contact information.
  • We may also collect information on use of rendered services, including your IP address, browser type, and device type.

HOW WE USE INFORMATION

  • We may use the information we collect to personalize your experience on rendered services and to provide support and customer service.

HOW WE DISCLOSE INFORMATION

  • We may disclose your information to comply with legal requirements, to protect our rights or property, or to protect the safety of our users or others.
  • We may disclose your information with your consent only.

DATA RETENTION

  • We will retain your information for as long as necessary to provide our Services to you and as otherwise necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR CHOICES

  • You may choose not to provide certain information to us, but this may limit your ability to use our Services.

OUR COMMITMENT TO YOUR SECURITY

We take reasonable measures to protect the security of your information.
  • Secure Transactions with SSL/TLS Encryption:

    Every interaction on our website, especially when you're entering sensitive details like payment information, is protected by industry-standard SSL/TLS (Secure Socket Layer/Transport Layer Security) encryption. This means that any data transmitted between your browser and our website is encrypted, making it unreadable to unauthorized parties. You'll see "https://" in your browser's address bar and often a padlock icon, indicating a secure connection.

  • Trusted Payment Processing:

    We don't directly store your sensitive payment card details on our servers. Instead, all credit card transactions are handled by trusted, third-party payment gateways. These providers are leading experts in secure online payments and are PCI DSS compliant, meaning they adhere to the highest security standards for handling payment card information. Your card details are securely transmitted directly to them, ensuring maximum protection.

  • Data Protection and Privacy:

    Beyond payment security, we are committed to protecting your personal data to safeguard your information.

  • Eligible Region:

    All of our services are available to U.S. region only.

Payment/Refund Policy

To ensure fairness and clarity, here are the general terms and conditions that apply to our payment or refund policy.
  • Subscription Validity Period:

    Each subscription is valid for a pre-defined period. Your subscription will not auto-renew. Once your plan expires or you reach your quota, you can renew it at any time by making a new payment.

  • No Recurring payment:

    For your security and control, we don't store your payment information for recurring charges. You'll need to manually make a payment each time you wish to renew your subscription.

  • Void/Refund:

    If you have subscribed by accident and have not yet used our WCAB services, you are eligible for a refund upon request. We will void or refund your payment according to the payment gateway's rules.

  • Right to Cancel:

    We reserve the right to cancel a subscription if we find any fraudulent or abusive activity or violation to our terms of service.

  • Currency:

    We only accept U.S. dollars.

  • Payment Methods:

    We support the following payment methods.

UPDATES TO THIS PRIVACY NOTICE

  • We may update this Privacy Policy Notice from time to time. The updated Privacy Policy Notice will be posted on our website.

If you have any questions about our Privacy Policy Notice, please contact us at [email protected].